Bank Chief Operations Officer

Position Summary

The Bank Operations Officer is responsible for overseeing the daily operational activities related to banking relationships, vendor management, payment processing, servicing operations, collections oversight, and operational controls. This role serves as a key liaison between Sezzle, banking partners, payment processors, servicing vendors, treasury, accounting, compliance, risk, product and technology teams to ensure accurate, timely, and compliant management of customer accounts and movement of funds.

The ideal candidate possesses strong banking or fintech operations experience, exceptional analytical skills, and a deep understanding of payment operations, consumer servicing, collections management, reconciliation processes, and operational risk controls.

Key Responsibilities

Banking & Payment Operations

• Manage day-to-day banking operations, partnering closely with product and engineering on strategy and design.
• Assist with optimization of cash movement processes and settlement timing.
• Monitor ACH, wire, RTP, card settlement, and other payment activities to ensure timely processing and settlement.
• Oversee funding flows, merchant payouts, customer repayments, and operational cash movements.
• Investigate and resolve payment exceptions, returns, rejects, and settlement discrepancies.
• Support new bank integrations, account openings, and banking partner/vendor onboarding activities.

Servicing & Collections Oversight

• Oversee operational performance of customer servicing and collections activities, ensuring alignment with company policies, regulatory requirements, and customer experience objectives.
• Monitor servicing workflows related to payment processing, delinquency management, hardship accommodations, account maintenance, and customer communications.
• Partner with internal teams and third-party servicing or collections vendors to ensure service level agreements (SLAs), performance metrics, and compliance standards are consistently met.