Backend Customer Success Engineer (Kotlin Ecosystem) -m/w/d
About the role
At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.
We're now looking for a Customer Success Engineer (CSE) to help engineering teams successfully adopt Kotlin on the backend in real-world production environments.
Currently, this role is focused on adoption – helping Java teams introduce Kotlin into existing applications. You'll work directly with organizations to guide migration, integration, troubleshooting, and scaling, ensuring they move from initial experiments to successful production use.
In addition, you'll proactively communicate with prospective users to help them understand the Kotlin adoption process, as well as design and implement the migration path.
Responsibilities
- Track and maintain visibility into organizations and their stage of Kotlin adoption (e.g., not started, evaluating, experimenting, production)
- Proactively engage with organizations across different phases of their Kotlin adoption journey
- Develop and recommend high-level adoption strategies tailored to each organization's context
- Identify and document blockers that hinder progress and propose ways to address them
- Establish and manage feedback loops with development teams