AWS Telephony / IVR Application Developer - R01565565

About Brillio

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as 'Brillians', distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

AWS Telephony / IVR Application Developer

Primary Skills:

• Amazon Connect, including Contact Flows, IVR Development, AWS Lambda functions (Node.js or Python) supporting IVR workflows.

Specialization: AWS Development: Software Development Engineer

Job Requirements

• Role: AWS Telephony / IVR Application Developer
• Years of Experience: 8+ years
• Location: Remote (Hybrid - Coppell, TX / New York, NJ / Saint Louis, MO)

As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.

Job Description

We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect–based IVR solutions. This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scenarios (e.g., timeouts, API failures, dependency degradation).

Key Responsibilities

Amazon Connect & IVR Development

• Design, build, deploy, and version Amazon Connect Contact Flows.
• Configure and maintain Amazon Connect resources including: Queues, Routing profiles, Hours of operation.
• Develop and integrate Lex bots where applicable.
• Validate IVR behavior during failure scenarios such as: API errors and downstream failures, Timeouts and retries, Partial dependency outages.
• Implement safe fallback paths and customer-friendly error handling.

AWS Serverless Application Development

• Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows.
• Build and maintain API endpoints consumed by IVR flows.
• Implement robust: Error handling, Retry strategies, Structured logging for troubleshooting.
• Design and utilize DynamoDB access patterns supporting IVR use cases (e.g., routing state, transfer points, lookup/stateful interactions).

Secure, Configurable Development

• Build software that: Reads configuration externally (not hard-coded), Uses managed secrets (no embedded credentials), Supports release promotion without code changes.
• Ensure no hard-coded: Endpoints, Credentials, Environment identifiers.

Deployment & Delivery Practices

• Deploy application artifacts using standardized CI/CD pipelines (no manual console deployments).
• Contribute to and follow a documented deployment runbook for consistent, repeatable releases across application components.
• Participate in defect triage and resolution for issues introduced through delivered changes.
• Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion.

Required Skills & Experience

Core Technical Requirements

• Hands-on experience with Amazon Connect, including Contact Flows, Queues, routing profiles, hours of operation.
• Strong AWS serverless development experience.