AVP, Technology Strategy and Operations

Accountabilities:

• • Operate and continuously improve the CIO Office rhythm, including leadership meetings, strategic reviews, planning sessions, quarterly checkpoints, and governance forums.
  • Prepare executive agendas, briefing materials, presentations, speaking points, pre-reads, decision-support documents, and leadership communications.
  • Maintain action logs, decision registers, commitment trackers, and follow-up mechanisms to strengthen accountability and ensure commitments move to completion.
  • Coordinate with technology leaders and key stakeholders to facilitate decision follow-through, resolve bottlenecks, and surface issues requiring executive attention.
  • Own the preparation, coordination, and quality control of monthly Technology & Delivery KPI reporting, dashboards, and scorecards.
  • Analyze performance data, identify trends and risks, and translate complex operational information into concise, actionable executive insights.
  • Prepare materials for senior management reviews, strategic councils, board updates, supervisory committee presentations, and other executive forums.
  • Translate CIO and enterprise priorities into clear execution themes, milestones, owners, and measurable outcomes.
  • Operate the technology governance framework, including governance forums, agendas, pre-reads, decisions, minutes, action tracking, and follow-up.
  • Partner with PMO leadership to strengthen portfolio visibility, prioritization, reporting quality, escalation practices, and governance maturity.
  • Identify cross-functional dependencies, resource conflicts, execution risks, and unresolved decisions, framing options and recommendations for leadership.
  • Support annual operating plans, quarterly business reviews, strategic planning, leadership goal-setting, and portfolio prioritization.
  • Develop executive-ready narratives from complex technical, operational, and project information, ensuring communication is clear and appropriately tailored to the audience.
  • Drive accountability across leadership teams by tracking commitments, facilitating follow-through, and surfacing competing priorities or coordination gaps.
  • Lead or coordinate strategic technology initiatives involving areas such as AI governance, data management, knowledge management, digital banking, PMO maturity, technology governance, and organizational effectiveness.
  • Represent CIO priorities and intent in selected forums when delegated and maintain alignment across technology and business stakeholders.
  • Conduct research, analysis, benchmarking, and synthesis to support strategic recommendations and organizational decisions.
  • Ensure technology operations and departmental activities remain aligned with applicable organizational policies, industry requirements, regulations, and governance standards.

  Requirements

  • 8–12 years of relevant experience in technology operations, business operations, strategy, PMO leadership, management consulting, governance, transformation, portfolio management, or executive office operations.
  • Bachelor’s degree in business administration, technology management, information systems, organizational leadership, finance, or a related discipline preferred.
  • MBA or other relevant graduate degree is a plus.
  • Experience supporting senior executives, executive leadership teams, governance forums, organizational change, and enterprise-level decision-making.
  • Experience creating executive presentations, KPI reporting, board-level materials, dashboards, scorecards, or strategic planning materials.
  • Experience in financial services, banking, credit unions, technology, consulting, or another regulated environment is preferred.
  • Strong understanding of technology delivery, service operations, governance, portfolio management, risk, and organizational effectiveness.
  • Exceptional executive synthesis skills, with the ability to turn complex, ambiguous, or incomplete information into clear narratives, options, recommendations, and decisions.
  • Strong business acumen and the ability to connect technology operations and strategic priorities to broader organizational outcomes.
  • Demonstrated ability to influence stakeholders and drive accountability without relying exclusively on formal authority.
  • Excellent written and verbal communication skills, including executive-level presentation, facilitation, and stakeholder management.
  • Strong analytical, problem-solving, organizational, prioritization, and project coordination capabilities.
  • Ability to manage multiple executives, priorities, deadlines, and cross-functional initiatives in a fast-paced environment.
  • High degree of discretion, professionalism, confidentiality, judgment, and executive presence.
  • Strong initiative, self-direction, adaptability, and ability to learn specialized applications and systems quickly.
  • Proficiency with Microsoft 365, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and collaboration platforms.
  • Experience with Power BI, Smartsheet, Jira, ServiceNow, portfolio management tools, or dashboarding platforms is preferred.
  • Strong collaboration skills and the ability to communicate effectively with stakeholders at all organizational levels.
  • Ability to demonstrate a growth mindset, change-ready leadership, responsibility, problem solving, technology and data fluency, diversity and inclusion, communication excellence, and strong business acumen.
  • Ability to work extensively at a computer for extended periods and participate in meetings and presentations through telephone and digital platforms.
  • Ability to occasionally push, pull, or carry items weighing up to approximately 20 pounds.

  Benefits

  • Base salary range varies by geographic zone:
    • Zone 1: $141,728–$194,876
    • Zone 2: $128,972.48–$177,337.16
    • Zone 3: $119,051.52–$163,695.84
    • Zone 4: $113,382.40–$155,900.80
    • Eligibility for a Corporate Incentive Plan with an annual incentive opportunity of 0–8% of incentive-eligible earnings, based on institutional and individual performance.
    • Bonus/incentive opportunities for eligible employees.
    • 401(k) retirement plan with an 8% company contribution.
    • Medical, dental, and vision insurance for employees and eligible dependents, with the employer paying 80% of premiums.
    • Paid time off and paid sabbatical opportunities.
    • Tuition reimbursement to support ongoing professional development.
    • Remote work arrangement within the United States.
    • Opportunities to work directly with senior technology and business leaders on enterprise-level initiatives.
    • Professional environment emphasizing work-life balance, mutual respect, collaboration, and employee voice.
    • Equal opportunity workplace with reasonable accommodations available for qualified individuals with disabilities.