AVP, Technical Success

Accountabilities:

• • Lead, manage, and develop the Local Technical Success Team, including hiring, onboarding, coaching, performance management, and ongoing professional development.
  • Foster a collaborative, accountable, and high-performing team culture through regular touchpoints, constructive feedback, knowledge sharing, and clear performance expectations.
  • Develop and execute technical success strategies covering clinical platform deployment, adoption, optimization, and ongoing operational support.
  • Partner with senior leadership to identify opportunities for process improvements, operational efficiencies, and enhanced technical service delivery.
  • Establish and monitor KPIs including adoption rates, deployment timelines, user satisfaction, workflow efficiency, and other indicators of technical success.
  • Build strong relationships with practice leaders and radiologists, serving as a trusted technical advisor and escalation point for clinical application issues.
  • Champion the voice of end users by gathering clinical feedback and ensuring insights are incorporated into product development, workflow improvements, and platform enhancements.
  • Oversee practice onboarding, end-user training, technical enablement, and ongoing application optimization to support effective adoption and a productive clinical experience.
  • Maintain deep expertise in the clinical technology ecosystem, including platform capabilities, reporting and drafting tools, radiology workflows, and supporting systems.
  • Collaborate with Product, Engineering, and technology leadership on roadmaps, platform enhancements, deployment strategies, and technical success initiatives.
  • Partner with Legal and Compliance teams to ensure clinical technology deployments meet applicable regulatory, contractual, security, and operational requirements.
  • Serve as a senior escalation point for technical issues raised by operators, radiology leaders, practices, and other clinical stakeholders, ensuring timely and effective resolution.
  • Provide product and engineering teams with structured feedback from end users to support innovation and continuous platform improvement.
  • Support the creation of technical enablement materials, training resources, implementation guides, and workflow optimization playbooks.
  • Analyze application usage, workflow metrics, and user feedback to identify trends, risks, adoption opportunities, and areas for improvement.
  • Identify opportunities to expand platform adoption and recommend additional tools, capabilities, or workflows aligned with practice and radiologist needs.
  • Prepare and present technical success, adoption, deployment, and operational performance reports to senior leadership.
  • Use data-driven insights to guide strategic decisions, prioritize initiatives, and continuously improve the technical success operating model.

  Requirements:

  • Bachelor’s degree in an appropriate field or equivalent professional experience.
  • 10+ years of experience working with medical imaging workflows and supporting clinical end users and radiologists in technical environments.
  • At least 5 years of experience within the radiology industry, with a strong understanding of clinical technology and operational workflows.
  • Demonstrated leadership experience managing teams and driving complex technology initiatives in healthcare or clinical environments.
  • Proven experience leading clinical application deployments, end-user adoption, and workflow optimization.
  • Strong knowledge of radiology infrastructure, networking, PACS, RIS, enterprise imaging platforms, cloud-native technologies, and AI-powered clinical applications.
  • Experience using data analytics and application usage information to identify trends, measure adoption, and inform operational decisions.
  • Ability to communicate, present, influence, and build credibility effectively with stakeholders at all levels, including executive and C-suite audiences.
  • Strong relationship-building, listening, negotiation, interpersonal, and presentation skills.
  • Demonstrated ability to manage multiple practice deployments and optimization initiatives simultaneously while maintaining high standards of quality and attention to detail.
  • Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear business and clinical outcomes.
  • Strong critical-thinking, analytical, and problem-solving capabilities.
  • Excellent organizational and time-management skills, with a demonstrated ability to prioritize competing demands in a fast-paced environment.
  • Self-motivated, results-oriented, adaptable, and comfortable operating in a dynamic environment.
  • Strong business judgment and a continuous-improvement mindset, with the ability to identify inefficient processes and implement practical solutions.
  • Highly proficient in Microsoft Office and comfortable working with enterprise imaging, clinical software, AI-enabled healthcare tools, and analytics platforms.
  • Demonstrated integrity, reliability, maturity, and the ability to build trusted relationships across clinical, technical, and executive teams.

  Benefits:

  • Base salary: $200,000–$215,000 annually, with final compensation determined by factors including experience, education, certifications, geographic location, and other qualifications.
  • Eligibility for an annual discretionary bonus.
  • Competitive total rewards package.
  • Health and wellness coverage options, subject to eligibility.
  • 401(k) benefits.
  • Family planning benefits.
  • Telehealth services.
  • Additional benefits and programs designed to support employee wellbeing and overall needs.
  • Opportunity to lead technology adoption and transformation within a healthcare environment.
  • Exposure to advanced AI-powered clinical technologies, medical imaging platforms, and radiology workflows.
  • Inclusive workplace culture focused on belonging, collaboration, professional growth, and equitable opportunities.
  • Opportunity to influence technology strategy, clinical workflows, and the end-user experience at scale.