Automotive Parts Technical Support Representative

Accountabilities:

• • Maintain a strong and up-to-date knowledge of automotive products, parts, installations, services, and technical support procedures.
  • Assist customers with automotive-related sales questions, product selection, installation requirements, troubleshooting, and service needs.
  • Act as a technical expert and trusted resource for both customers and members of the sales team.
  • Provide detailed technical information about automotive equipment, components, and parts to help customers make informed purchasing decisions.
  • Diagnose and help resolve customer questions and installation challenges using strong vehicle maintenance knowledge and practical problem-solving skills.
  • Work collaboratively with Sales and Engineering to communicate customer feedback, identify recurring issues and trends, and contribute to product improvements or modifications.
  • Champion the customer throughout the RMA process, helping ensure issues are handled efficiently and professionally.
  • Resolve customer complaints and technical inquiries through phone, email, and other appropriate communication channels.
  • Support the Sales team with technical expertise, product knowledge, and customer service assistance when required.
  • Contribute to a culture of continuous improvement by identifying opportunities to enhance processes, communication, customer satisfaction, and technical support quality.

  Requirements

  • High school diploma or equivalent required.
  • Demonstrated professional or hands-on vehicle maintenance experience is required.
  • Strong understanding of automotive systems, vehicle components, maintenance procedures, and installation considerations.
  • ASE Automotive Certification or equivalent automotive qualification is preferred.
  • Approximately 2 years of customer-facing service experience is preferred.
  • Ability to explain technical automotive information clearly to customers with varying levels of technical knowledge.
  • Strong troubleshooting and problem-solving skills, with the ability to identify issues and recommend appropriate solutions.
  • Customer-first mindset with the ability to remain professional, patient, and solutions-oriented when handling complaints or complex technical questions.
  • Strong verbal and written communication skills, particularly for customer interactions conducted by telephone and email.
  • Ability to collaborate effectively with Sales, Engineering, and other internal teams.
  • Strong product-learning capabilities and willingness to continuously develop technical knowledge.
  • Ability to work independently and manage multiple customer inquiries while maintaining accuracy and responsiveness.
  • Comfortable working remotely while maintaining reliable communication and productivity.
  • Willingness to work a standard Monday-to-Friday, 8:00 AM to 5:00 PM Pacific Time schedule.

  Benefits

  • Annual salary: $62,500.
  • Full-time, fully remote position.
  • Standard 8-hour daytime schedule, Monday through Friday.
  • Paid Time Off: 80 hours accrued per year.
  • Individual and dependent medical, dental, and vision insurance.
  • Health benefits eligible for enrollment immediately, with coverage effective the first day of the month following the date of hire.
  • 401(k) retirement plan with a 4% company match, eligible after 90 days of employment.
  • Paid holidays, including New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
  • Access to a digital employee platform for managing direct deposit information, pay statements, and health and benefits.
  • Training and professional development opportunities.
  • Opportunities for career growth and expanded responsibilities.
  • Collaborative workplace culture focused on continuous improvement, employee support, and customer success.