Auto Litigation Specialist - RSLA

Accountabilities:

• • Review and assess RSLA referrals, ensuring all required information is available before beginning resolution activities.
  • Investigate disputes involving vehicle relocation, towing, storage, repair facilities, and related charges.
  • Negotiate directly with tow yards, storage providers, repair shops, legal representatives, and other external stakeholders to achieve timely and cost-effective outcomes.
  • Develop resolution strategies that balance customer outcomes, legislative requirements, financial exposure, and business objectives.
  • Analyze towing, storage, and related expenses to identify cost-mitigation opportunities and challenge unnecessary charges.
  • Conduct cost-benefit assessments and provide recommendations for appropriate dispute resolution strategies.
  • Escalate complex or high-risk matters for management review, supported by clear financial and analytical rationale.
  • Coordinate litigation-related activities and support Payment into Court processes when negotiations are unsuccessful.
  • Prepare documentation for legal review and court proceedings and collaborate with internal and external legal partners on litigated files.
  • Track recovery opportunities and ensure return-of-funds transactions are handled appropriately.
  • Maintain accurate claim documentation, negotiation histories, decisions, and supporting rationale within applicable systems.
  • Partner with Total Loss, Salvage, Finance, Legal, and Claims teams to align on file strategy and resolution approaches.
  • Provide guidance and technical expertise on RSLA legislation, towing practices, storage disputes, and related processes.
  • Monitor trends involving recurring vendors, repair facilities, disputes, and litigation outcomes to identify opportunities for improvement.
  • Support reporting, governance, process optimization, and the implementation of improved operating practices.

  Requirements:

  • Professional experience in claims handling, preferably within Auto Claims, Total Loss, Subrogation, Salvage, Recovery, or Litigation.
  • Strong negotiation, dispute-resolution, and conflict-management skills, with the ability to influence external stakeholders toward favorable outcomes.
  • Ability to analyze financial exposure, assess costs and benefits, and make sound recommendations based on data.
  • Excellent written and verbal communication skills, particularly when documenting complex files and communicating with legal and business stakeholders.
  • Strong organizational and time-management skills, with the ability to manage multiple complex priorities in a fast-paced environment.
  • Knowledge of the Repair and Storage Liens Act (RSLA) and vehicle relocation processes is preferred.
  • Experience working with legal counsel, court processes, Payment into Court, or litigation management is an asset.
  • Background in Total Loss, Salvage, Subrogation, Recovery, or related claims disciplines is advantageous.
  • Advanced analytical, reporting, and problem-solving capabilities are a plus.
  • Strong attention to detail and the ability to maintain accurate documentation and decision records.
  • Ability to collaborate effectively across multiple departments and build productive relationships with internal and external partners.
  • Sound judgment and the ability to balance legislative compliance, financial considerations, operational efficiency, and customer outcomes.

  Benefits:

  • Fully remote position within Canada, with eligibility across Ontario, British Columbia, Nova Scotia, Alberta, and other supported Canadian locations.
  • Expected annual compensation range of $59,900–$93,725 CAD, with the actual offer based on relevant skills and experience.
  • Opportunity to work in a role combining claims expertise, negotiation, litigation, and financial analysis.
  • Exposure to cross-functional collaboration with Claims, Legal, Finance, Salvage, and external partners.
  • Opportunities to contribute to process improvement, operational efficiency, and future-state claims practices.
  • Professional environment focused on innovation, continuous improvement, and meaningful customer outcomes.
  • Opportunity to develop specialized expertise in RSLA, dispute resolution, and automotive claims.