Auto Liability Claims Training Specialist

What you'll be doing

• Train new adjusters (in office & remote staff) to build role-specific knowledge and proficiency
• Review trainee work to assess accuracy, communication quality, and progress
• Develop training plans, assessment tools, and learning goals to measure performance and retention
• Coordinate and deliver training sessions, including presentations and refreshers
• Create and maintain training materials, resources, and content for consistent team learning
• Partner with management to evaluate performance and recommend development needs
• Serve as a subject matter resource for systems, workflows, and department processes
• Support ongoing training for existing employees and contribute to additional projects as needed

What we're looking for

• Experience delivering or managing training in claims, liability, or adjuster-focused environments
• Strong communication skills across one-on-one, group, and presentation settings
• Knowledge of policies, procedures, and coverage lines within claims operations
• Ability to assess performance, adapt training approaches, and support varied learning styles
• A collaborative, service-oriented mindset with strong relationship-building skills

What you'll need

• Bachelor's degree or equivalent experience
• 5+ years of industry experience, including bodily injury and property damage claims
• 1+ years of experience as a claims trainer/mentor
• Current state-issued insurance adjuster licenses
• Proficiency in Excel and strong written/verbal communication skills
• Ability to evaluate work, organize training plans, and ensure consistency

What we offer

• A role focused on training excellence and employee development within Auto/Liability
• Opportunity to impact onboarding, technical training, and ongoing development strategies
• Cross-functional collaboration with leadership and team members
• A visible role where your expertise directly influences team performance and outcomes