Auto Claims Adjuster II

Key Responsibilities

Claims Investigation & Evaluation

• Verify coverage and investigate liability, damages, and the scope of loss for assigned auto claims.
• Evaluate claim facts, determine claim value, and negotiate settlements in accordance with company best claim practices.
• Investigate multi-vehicle accidents and other complex loss scenarios while making sound claims decisions.
• Apply state-specific laws, regulations, and company guidelines to ensure accurate claim handling.

Claims Resolution & Customer Service

• Manage an assigned inventory of claims independently while maintaining quality, productivity, and service standards.
• Provide proactive, transparent, and timely communication to customers, claimants, agents, repair facilities, and other involved parties.
• Deliver an extraordinary customer experience by demonstrating empathy, professionalism, and ownership throughout the claims process.
• Resolve customer concerns through effective negotiation and conflict resolution.

Collaboration & Operational Excellence

• Partner with internal departments and external business partners to facilitate timely claim resolution.
• Demonstrate leadership by sharing knowledge, collaborating with peers, and contributing to a positive team environment.
• Maintain accurate claim documentation and ensure compliance with company policies and regulatory requirements.
• Continuously develop technical claims knowledge and stay current on industry trends and state regulations.

Qualifications & Experience

Required

• 2+ years of prior claims handling experience.
• Ability to independently manage an inventory of auto claims while making sound claims decisions.
• Strong understanding of insurance coverage, liability investigations, and claims handling practices.
• Ability to obtain and maintain all required state adjuster licenses.
• Excellent verbal and written communication skills.
• Strong organizational, analytical, and problem-solving abilities.

Preferred

• Experience investigating complex or multi-vehicle accidents.
• Demonstrated leadership and conflict resolution skills.
• Experience working in a customer-focused claims environment with responsibility for claim ownership from initial investigation through resolution.

Skills & Competencies

• Advanced claims investigation and evaluation
• Liability analysis and settlement negotiation
• Customer-focused communication and relationship management
• Conflict resolution and sound decision-making
• Strong attention to detail and organizational skills
• Ability to work independently while collaborating effectively with others
• Commitment to delivering a seamless, high-quality claims experience