Associate User Experience Director - Visa Freelance

Role Requirements

• Lead UX thinking and direction across one or more concurrent workstreams, balancing strategic vision with hands-on delivery
• Collaborate closely and fluidly with visual and product designers to ensure UX and design are tightly aligned throughout the process
• Contribute to, maintain, and champion design systems—ensuring consistency, scalability, and adoption across teams
• Define and communicate user journeys, flows, interaction patterns, and key design decisions with clarity and rationale
• Independently deliver innovative solutions to complex problems, responsibly introducing new patterns where existing ones fall short
• Distill research, data, and strategic inputs into clear UX direction that can be understood and acted on by cross-functional partners
• Guide and provide feedback to more junior UX practitioners, supporting quality and growth across the team
• Partner with product, strategy, and technology leads to ensure experience decisions are grounded in both user needs and business goals
• Communicate effectively with senior stakeholders on both the agency and client sides, presenting work with confidence and clarity
• Contribute to continuously raising the bar for UX standards, deliverables, and processes within the engagement

Qualities and Characteristics

• A compelling portfolio of distinctive work demonstrating strong UX craft across complex digital products or services, with clear evidence of systems thinking
• Deep expertise in design systems—contributing to, scaling, and evangelizing them within multidisciplinary teams is a must
• Experience in B2B contexts—understanding the nuances of enterprise users, workflows, and stakeholder complexity—is a significant plus
• Mastery of Figma and relevant prototyping/collaboration tools (e.g., Miro, FigJam)
• Exceptional written, visual, and verbal communication skills; able to articulate decisions and rationale to both technical and non-technical audiences
• Highly collaborative; a natural partner to designers and cross-functional teammates who brings clarity without hierarchy
• Detail-oriented and delivery-focused, with the ability to manage workload independently in a fast-paced environment
• Fosters progressive, limitless thinking while remaining pragmatic about constraints and timelines

Location & Commitment

• Remote (U.S.-based candidates only)
• 40 hours/week
• Expected compensation: $4,000–$5,000 per week