Associate Solution Consultant

Responsibilities

• Support the sales team, RFP team, and operations team as the key technical advisor and SME for the Five9 contact center.
• Support the sales team in helping prospects and partners understand what is possible on the Five9 platform.
• Understand business requirements and communicate the value of solving business problems using cloud technology through charismatic demos of the Five9 CCaaS product suite.
• Assist with delivering proof of concept (POCs/Trials) to prospects, collaborating with other sales engineering and product management team members as needed.
• Prepare specification documents to pass implementation details on to Professional Services team.
• Create content to show partners or train new team members how to implement specific requirements or best practices for building and deploying applications and solutions on the company.
• Clearly distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales.

Requirements

• A positive ‘Can do’ attitude, with a focus on keeping things simple.
• Excitement for customer-facing experiences.