Associate/Senior Associate, Customer Experience

The role

At Headout, the Associate, Customer Experience isn't just a position - it's a commitment to excellence. Join our agile customer operations team, a group adept at swiftly addressing concerns and consistently delivering top-notch experiences. Your primary task? Ensuring every interaction with Headout leaves our customers satisfied and impressed. Please note that this role is for calls, emails and chat process. This is a remote-first role, open to candidates across India.

What makes this role special?

• Service-Oriented: Your passion lies in assisting others, ensuring our guests always leave with a smile, even if they initially reached out with an issue.
• Multitasker: You can efficiently juggle queries, whether they come through chats, calls, or social media platforms.
• Effective Communicator: Working cohesively with various internal teams, you ensure every guest query is addressed promptly and accurately.
• Continuous Improvement: You're always on the lookout to enhance our internal processes, aiming for increased efficiency.

What skills & experience do you need?

• You’re Detail-Oriented: You have an eagle eye, catching even the tiniest of details that others might miss.
• Language Skills: Fluent in English, both in writing and speech.
• You’re Organized: Like Monica Geller from 'Friends', you're systematic, organized, and always seeking to optimize.
• You’re Forward-thinking: You focus on lasting solutions rather than quick fixes.
• You’re Agile.: Comfortable with shift work, understanding the need for flexibility in a 24/7 customer service environment.

Bonus

• A passion for travel.
• Previous experience assisting a global clientele