Associate, Quality Control

Accountabilities:

• • Perform quality control reviews: Conduct peer-to-peer quality assurance reviews of due diligence reports, ensuring compliance with applicable FCRA requirements, client guidelines, and internal reporting standards.
  • Analyze complex records: Review and intelligently summarize legal and public records, including liens, judgments, bankruptcies, criminal records, complaints, and other recorded documents.
  • Review digital research: Evaluate social media profiles, derogatory news, and broader online presence as part of comprehensive due diligence investigations.
  • Maintain quality standards: Develop and maintain an in-depth understanding of research protocols, reporting requirements, fulfillment processes, and applicable quality expectations.
  • Deliver accurate work: Produce precise, well-supported, and high-quality reviews within established timelines while maintaining strong attention to detail.
  • Collaborate across teams: Communicate with client relations teams to ensure deliverables and deadlines remain achievable and coordinate effectively with investigators and other internal stakeholders.
  • Work with external partners: Collaborate with third-party firms supporting document retrieval, court runner services, and additional research activities.
  • Resolve quality issues: Notify investigators of identified errors, respond to inquiries, and help clarify process or reporting questions.
  • Support continuous improvement: Assist with team workloads, quality audits, process-related initiatives, and special projects as needed.

  Requirements:

  • Education: Bachelor's degree in Criminal Justice, Political Science, International Studies, or a related discipline.
  • Experience: 0–4 years of relevant experience in public records research, due diligence, investigations, or a related field; prior quality control experience is preferred.
  • Regulatory knowledge: Working knowledge of FCRA regulations and their application to due diligence and reporting activities.
  • Research expertise: Familiarity with due diligence and investigative databases such as LexisNexis, Westlaw, CLEAR, or TLO, along with a basic understanding of different fulfillment processes.
  • Analytical ability: Strong attention to detail and the ability to interpret complex documents, identify discrepancies, assess information, and produce concise, accurate summaries.
  • Communication: Excellent written and verbal communication skills, with the ability to communicate findings and resolve questions professionally.
  • Confidentiality: Experience handling confidential and sensitive information, including personally identifiable information (PII), with sound judgment and discretion.
  • Adaptability: Ability to interpret varied instructions, manage competing priorities, work independently, and consistently meet deadlines.
  • Technology: Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook, as well as collaboration platforms such as SharePoint, Slack, and Teams.
  • Preferred: Bilingual language skills and previous experience in quality assurance or investigative research.

  Benefits:

  • Competitive compensation package, including equity opportunities.
  • Medical, dental, and vision insurance for employees and eligible loved ones.
  • 401(k) plan with a 4% employer match.
  • Flexible vacation policy designed to encourage meaningful time away from work.
  • Annual wellness allowance supporting health and well-being.
  • Quarterly team events to foster connection and collaboration.
  • Remote work opportunity within the United States.
  • Opportunity to contribute to complex, high-impact due diligence work and help shape operational quality.
  • Collaborative and supportive work environment with opportunities to learn and grow.