Associate Project Manager

Day-to-day

• Manage customer implementation projects end-to-end — from kickoff through post-go-live — ensuring alignment, tracking progress, managing risks, and driving toward key milestones.
• Collaborate with cross-functional project teams, including Customer Engineers and other internal stakeholders, to ensure high-quality and on-time project delivery.
• Serve as the primary point of contact for your customers throughout the implementation, building strong relationships and setting clear expectations.
• Facilitate technical discussions and ensure customer requirements are accurately translated into implementation plans.
• Support change management activities including scope adjustments, project timelines, and issue resolution.
• Maintain up-to-date and accurate project documentation, timelines, and communications with both internal and external stakeholders.
• Proactively identify risks and dependencies early in the project lifecycle, and implement mitigation plans to keep delivery on track and avoid surprises.
• Participate in post-go-live handoff and knowledge-sharing sessions to ensure ongoing customer success.

What we’re looking for

• 2-4 years of experience in client-facing project management, onboarding, or technical implementation.
• Bachelor’s degree or equivalent experience
• CAPM or similar certification is a plus.
• Experience in a SaaS environment is preferred. Familiarity with e-commerce platforms, retail systems, or logistics technology is a plus.
• Strong organizational skills with the ability to manage multiple projects simultaneously while maintaining attention to detail.
• Excellent communication skills with both technical and non-technical stakeholders.
• A proactive, problem-solving mindset with a willingness to find creative solutions to project challenges.
• Experience working cross-functionally with technical and customer-facing teams.
• Comfort discussing basic technical concepts (e.g., APIs, data mapping) — you don’t need to code, but you’re not afraid of JSON.
• High accountability, adaptability, and curiosity — you thrive in a fast-moving environment where every project is a little different.
• Experience with tools like Salesforce, Jira, Rocketlane, or similar is a plus.

Who you are

• Ownership. Your projects are yours. You sweat the details and take pride in a clean go-live. When something slips, you ask what to do next, not whose fault it is.
• Meticulous, but fast when it counts. You keep your project plan and client updates accurate, and you know when good-and-shipped beats perfect-and-late.
• Steady when things get messy. When scope shifts, a date moves, or three things break at once, you stay composed, reprioritize, and keep the people around you calm rather than adding to the noise.
• Wired to grow. You ask a lot of questions, actively seek feedback, and get visibly better project over project.