Associate Manager, Technical Support Engineering
About the role
About the Company
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The platform provides complete visibility and control over drivers, vehicles, equipment, and fleet-related spend in a single system combined with industry-leading AI.
Motive serves nearly 100,000 customers across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
About the Role
Motive is looking for an experienced Associate Manager of Technical Support to join the Global Technical Support Engineering organization. You will lead a growing team of highly technical field engineers and drive strategic projects. Developing the team's technical knowledge and soft skills through regular meetings, objectives, and on-the-job coaching will be critical.
What You'll Do
- Provide day-to-day leadership and management of technical support engineering teams
- Develop team members' technical knowledge and soft skills
- Lead strategic projects and initiatives
- Coach and mentor field engineers on the job