Associate Engagement Manager

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve: Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise: closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK!

Role Overview

Bazaarvoice is seeking a motivated, strategic, and detail-oriented Associate Engagement Manager to join our Global Services organization. In this role, you will act as the primary liaison between our customers and internal technical teams. You will manage the post-sale implementation project, ensuring successful onboarding, high adoption rates, and on-time delivery. The ideal candidate thrives on solving complex problems and driving business value through technology implementations, all while making customers 'deliriously’ happy. You’ll be faced with prioritizing your workload on a daily basis in order to deliver an excellent experience for all of your clients. You thrive in a fast-moving environment, have excellent multi-tasking skills, are able to make decisions quickly and ensure your projects’ optimum balance of cost, time, and quality. Our company moves quickly and so do we. Passion about life and work is important to us, and we want to see it from you when we interact with you!

What You'll Do

• Proactively engage with Sales, Client Success, Support, and Product Teams.
• Master our templated and custom Statements of Work (SOW), that detail services activities, resourcing requirements, deliverables, timing and budgeted hours.
• Facilitate client workshops and sessions, presenting, and walking through Bazaarvoice’s value-proposition.
• Manage and properly set expectations with both internal and client stakeholders.
• Advocate on behalf of the Client and your team.
• Effectively manage and drive a portfolio of projects from initiation to close.
• Define and maintain project plans, proactively identifying risks and churn mitigation strategies.

What You'll Need

• Bachelor’s degree, or comparable work experience.
• 2-3 years professional project management/engagement management experience, or comparable work experience.
• Track record of working with clients and internal stakeholders at all levels.
• Ability to maintain strong client focus.
• Ability to work in a fast paced environment.
• Excellent verbal and written communication skills.
• Passion, energy, and a collaborative work ethic.
• Proven ability to ramp-up quickly and be a self-starter.
• SaaS implementation project management experience.
• Ability to communicate well with developers about HTML, CSS, XML, and other Web technologies.
• PMP certification.
• Background in e-commerce industry.
• Experience scoping professional services for SaaS implementations.
• Experience generating or executing SOWs.
• Experience selling or delivering Managed Services engagements.