Associate Director (Studio Operations)
About the role
What you'll do
- Lead, coach, and develop a team of Studio Operations professionals, fostering accountability, collaboration, and continuous improvement.
Own workforce planning, staffing, utilization, and capacity across multiple Business Units.
Ensure studios operate efficiently by improving processes, workflows, and operational standards.
Monitor studio health through capacity planning, workload distribution, forecasting, and performance metrics.
Act as the operational escalation point for complex staffing, delivery, and workflow challenges.
Partner with Studio Leaders, Project Managers, Account teams, and Creative teams to resolve operational issues and improve execution.
Support pre-sales solution design by translating customer requirements into scalable staffing and delivery models.
Build strong partnerships across Operations, Finance, Product, Sales, and Account teams to align operational priorities.
Use operational data to identify trends, improve performance, and inform business decisions.
Drive operational consistency across Business Units by implementing governance, best practices, and scalable ways of working.
What you'll need to succeed
- Significant experience leading operations, workforce planning, resource management, or delivery teams within a creative, agency, consulting, or professional services environment.
Strong understanding of capacity planning, utilization management, staffing, and operational performance.
Proven experience leading and developing high-performing teams.
Strong stakeholder management skills with experience partnering across multiple business functions.
Analytical mindset with the ability to use operational data to drive decisions and continuous improvement.
Ability to balance customer needs, business priorities, and team capacity in fast-paced environments.
Strong problem-solving skills and sound operational judgment.
Excellent communication skills with the ability to influence stakeholders across all levels of the organization.
Experience building scalable operational processes and driving organizational change.