Associate Director, Operations Strategy & Business Intelligence (US)

WHAT YOU'LL DO

• Own requirements gathering and workflow design across the agency's operational stack, including project management, financial, CRM, HR, and data infrastructure systems
• Map where manual steps, data handoffs, and system gaps create risk or overhead, and design solutions that address the root cause rather than the symptoms
• Partner with Finance, Resourcing, Delivery, HR, and Technology leads to translate operational pain into structured problem statements and scoped plans
• Design and build agentic workflows and automations using tools including Claude, n8n, Airtable, Python scripting, and AI-native tooling
• Develop and maintain integrations across internal platforms, reducing manual data relay and reporting overhead across finance, HR, delivery, and pipeline functions to support the goal of eliminating manual steps entirely, not just reducing them
• Build lightweight internal agents that surface anomalies, generate narrative summaries, and flag risks from financial, project, and operational data
• Contribute to the AI accelerator portfolio: support scoping, testing, and rollout of internal tools
• Support development of a centralized data lake and BI layer that ingests from project management, financial, CRM, and HR systems into a single source of truth
• Translate stakeholder reporting needs into clean data requirements, a shared data dictionary, and scalable dashboard logic for Finance, Resourcing, and Delivery
• Contribute to forward-looking operational intelligence: capacity forecasts, margin signals, delivery health, and pipeline trends that inform decisions before they are made, not after
• Support Ops Strat & BI leadership in the initial building of business cases for operational investments: define the problem, size the opportunity, and make the ROI argument with precision
• Communicate plans and progress to stakeholders across levels, from Delivery to Finance, Ops, and executive leadership
• Produce clear documentation, process decks, and implementation briefs that hold up under scrutiny and do not require a meeting to explain

WHAT YOU'LL NEED

• 5 to 8 years of experience spanning operations, product, or systems work in a professional service