Associate Director, Individual and Family Plan Insurance Solutions

About the role:

The Associate Director, Individual and Family Plan Insurance Solutions leads complex or multi-market IFP portfolios, owning strategic intent, design coherence, execution quality, and shared accountability for in-market performance alongside leadership. This role functions as a primary decision-maker within defined authority and a senior escalation point for complex design, filing, and execution issues.

You will report into the Vice President, Insurance Product Innovation and Development

Responsibilities:

Product Strategy & Design Leadership

• Define product strategy and plan design direction for multiple markets or complex offerings
• Translate market strategy, enterprise priorities, and actuarial targets into executable plan designs
• Drive differentiated product concepts while maintaining compliance with enterprise standards
• Maintain tight controls over execution timelines, dependencies, and quality
• Champion innovative, market-differentiated product concepts beyond traditional benefit design
• Leverage quantitative and qualitative analysis to inform strategy, plan design, execution decisions and post-launch performance

End to End Lifecycle Execution Ownership

• Oversee end to end plan design and execution across assigned portfolios, including filings and launch readiness
• Ensure cross-market consistency where required while enabling intentional local differentiation
• Partner closely with Actuarial to ensure pricing, actuarial value, and benefit design are fully aligned
• Maintain tight control over execution timelines, dependencies, and quality

Governance, QA & Approvals

• Serve as a senior approver for plan designs, filings, and regulatory submissions
• Establish and enforce QA standards, readiness checks, and control points
• Resolve complex regulatory, design, and execution issues; escalate when appropriate

Post-Launch Ownership

• Share accountability for live plan performance with leadership and Senior Managers
• Lead cross-market issue remediation, root-cause analysis, and corrective action
• Institutionalize learnings into future design and execution playbooks

People & Stakeholder Leadership

• Lead Senior Managers and Managers responsible for market execution
• Act as a trusted thought partner to Market Directors, Actuarial, Network, and Regulatory leaders