Associate Director/Director, Patient Support Services

Job Description

The Associate Director/Director, Patient Support Services will support the design, execution, and optimization of patient access, affordability, and HCP support programs. The role translates Patient Support Services strategy into operational plans, oversees the development of program content and collateral, manages day-to-day program and vendor activities, coordinates cross-functional inputs, monitors performance, and escalates risks or decisions that may affect launch readiness or ongoing program execution. This position partners closely with Patient Support Services leadership, cross-functional partners within Mineralys, and external vendors to deliver compliant, scalable, and patient-centered support solutions and experiences.

Key Responsibilities

Patient Access, Affordability & Program Execution

• Support development and execution of assigned patient access and affordability workstreams (e.g., overall program operations, copay support, patient support offerings, etc.)
• Monitor post-launch operations, process flows, business rules, readiness materials, and support resources; recommend refinements based on performance trends, stakeholder feedback, vendor learnings, and evolving business needs.
• Identify access, affordability, reimbursement, and operational barriers through program data, vendor feedback, field input, and stakeholder discussions; translate findings into actionable recommendations.
• Coordinate cross-functional reviews to ensure program materials, operating processes, and affordability solutions remain aligned with brand priorities, compliance expectations, and patient experience objectives.

Vendor Implementation, Launch Readiness & Day-to-Day Oversight

• Manage day-to-day activities with patient services vendors, including hub, copay, affordability, data, digital engagement, and related operational partners.
• Coordinate vendor launch readiness and execution across implementation checkpoints, testing timelines, go-live dependencies, issue resolution, escalation paths, and cross-vendor alignment.
• Track and hold vendors’ accountable to milestones, dependencies, risks, issue logs, decisions, testing activities, and readiness deliverables for assigned workstreams; provide concise updates and recommended next steps to working teams and leadership.