Associate Customer Data Operations Analyst

About the Role

We are seeking a highly motivated Associate Customer Data Operations Analyst to manage and optimize customer data within Salesforce and third-party data platforms. This role will be responsible for ensuring the accuracy, consistency, and integrity of customer data and overseeing the creation and management of accounts in Salesforce. The ideal candidate will also participate in automation initiatives and data integrations to streamline workflows and enhance data-driven decision-making. This role is a 2 year fixed term contract role.

What You’ll Do

• Salesforce Customer Data Management
  • Maintain and update customer records in Salesforce, ensuring data accuracy and integrity.
  • Create and manage new customer accounts, ensuring proper categorization and compliance with internal data standards.
  • Monitor and resolve data discrepancies, duplicates, and inconsistencies to maintain a clean and reliable database.
• Third-Party Data Management
  • Manage and integrate data from third-party vendors, ensuring alignment with internal systems and business requirements.
  • Monitor and enforce data governance policies for vendor data, ensuring compliance with industry best practices and company guidelines.
  • Collaborate with vendors to improve data quality, accessibility, and usability.
• Policy & Procedure Development
  • Document and enforce best practices, policies, and procedures for managing customer data, including third-party firmographics data.
  • Train internal teams on data entry standards and proper usage of Salesforce to maintain high-quality records.
• Automation & Data Integration
  • Participate in the design and implementation of automation for data entry, updates, and validation within Salesforce.
  • Work with IT and business teams to integrate third-party data sources, ensuring seamless data flow and accessibility.
  • Identify opportunities to improve efficiency through AI, machine learning, and API integrations.

What You’ll Bring

• Education: Bachelor’s Degree in a quantitative discipline required (Data, IT, Business, or related field). A combination of education and experience may be considered.
• 2+ years of experience in data management, data quality, CRM administration, or a related field.
• Some experience (0–1 years) in data operations, data entry/data management, CRM support/administration, or a related area (internships/co-ops/projects count)
• Experience in a data-focused role or academic/project work involving data quality, data cleansing, or CRM systems.
• Proficiency in Salesforce (Admin certification is a plus).
• Experience with third-party data platforms and integration tools.
• Strong understanding of data governance policies and best practices.