Associate Cloud Engineer

The GDC Associate Cloud Engineer is a member of 3Cloud’s managed services team. He or she is responsible for ongoing technical support, handling escalations from a monitoring team and leading proactive task-based work (e.g. maintenance) for all supported client’s Azure environments. As a GDC Associate Cloud Engineer, you will be a part of our core team who is essential to the success of our Managed Services division.

Roles and Responsibilities

• Codes all unassigned tickets
• Initial support and acknowledgement on all alerting tickets both in the ticketing system and Logic Monitor
• Creates and manages Microsoft support escalation tickets
• Performs VM resizes and new VM creations when time permits
• Troubleshoots and re-installs Azure agents for backups and patching
• Provides initial support for backup failures tickets
• Assists with patching where required

Qualifications

• Bachelor’s degree in Computer Science or related field
• 1 - 2 years of Azure experience and have worked with a ticketing system
• 1 - 2 years of experience with cloud servers, services and software or equivalent system admin experience with on-prem server and virtualization environments
• Experience in a 24x7 managed services hosted service company, or Network Operations Center environment
• Experience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management
• Experience with Microsoft Azure or other cloud-based environments (e.g. AWS), including IaaS, PaaS and SaaS
• Experience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments and solving network issues
• Experience with Azure native services (e.g. Policy, Cost Management, Active Directory, Lighthouse, Monitor/Log Analytics, Microsoft Defender for Cloud)
• Understanding of system admin concepts including, but not limited to virtualization, containers, disk storage, encryption, security, network connectivity, firewalls and load balancers
• Understanding of network concepts and principles and experience in managing and troubleshooting network devices and connectivity
• Operational knowledge of scripting languages such as PowerShell and Kusto-Query Language (KQL)
• Experience with Azure-based deployments and migrations or other cloud platforms is a plus
• Having passed Microsoft Azure certification AZ-104 is a plus
• ITIL foundation certification preferred
• Strong verbal and written communication skills
• A passion for problem solving and learning new technologies
• Client relationship skills and experience managing vendors
• Ability to work in a fast paced, rapidly changing environment
• Strong desire for personal development and learning