Associate Admissions Advisor

Accountabilities:

• • Conduct high-volume outbound calls to prospective students who have expressed interest in available education programs.
  • Build rapport quickly, create a positive first impression, and engage prospective students in meaningful conversations about their educational and career goals.
  • Ask thoughtful questions and actively listen to understand each prospective student's motivations, needs, concerns, and readiness to pursue further education.
  • Answer initial questions and help prospective students assess whether their program interests align with their personal and professional objectives.
  • Pre-qualify prospective students and connect engaged, qualified candidates with an Admissions Advisor through scheduled appointments or live transfers.
  • Maintain a consistent outreach schedule and work toward individual and team conversion, productivity, and engagement KPIs.
  • Accurately document conversations, prospect information, follow-ups, and activities using relevant systems and processes.
  • Manage follow-ups effectively to maintain a healthy admissions pipeline and ensure prospective students continue progressing through the appropriate next steps.
  • Collaborate with Admissions Advisors and other team members to support recruitment initiatives, share insights, and contribute to student-focused team goals.
  • Take ownership of personal performance, actively participate in coaching, and continuously improve communication and relationship-building techniques.

  Requirements:

  • Previous experience in customer service, sales, retail, call centre operations, admissions, recruitment, or another people-focused environment.
  • Strong verbal communication skills and the ability to build rapport and establish trust quickly over the phone.
  • Customer-focused mindset with the ability to listen actively, ask relevant questions, understand needs, and guide conversations toward an appropriate next step.
  • Comfort working toward measurable goals, KPIs, and performance targets in a high-volume outreach environment.
  • Resilience and positive energy when handling a high volume of conversations, including situations where prospects are not ready to proceed.
  • Strong organizational and time-management skills, with the ability to manage follow-ups and maintain accurate records.
  • Ability to work independently and remain productive, accountable, and focused in a fully remote environment.
  • Openness to coaching and feedback, with a genuine interest in developing sales, communication, and relationship-management skills.
  • Strong attention to detail and the ability to follow established processes while adapting communication to different prospective students.
  • A growth mindset and motivation to progress toward an Admissions Advisor role.

  Benefits:

  • CAD $45,000 annual base salary plus competitive commission.
  • Fully remote work arrangement for candidates based in Ontario.
  • Regular working schedule of 1:00 p.m. to 9:00 p.m. ET, Monday to Friday, with a bi-weekly Saturday shift.
  • Clear career-development pathway toward an Admissions Advisor position.
  • Coaching, feedback, and professional development from experienced admissions leaders.
  • Opportunities to strengthen sales, communication, relationship-building, and consultative skills.
  • Paid time away and retirement savings matching.
  • Extended health coverage, with 80% of premiums paid.
  • Tuition-free access to education programs after 12 months of full-time employment.
  • Supportive, collaborative, and inclusive working environment.
  • Opportunity to contribute to improving access to flexible, career-focused education.
  • Diverse workplace committed to inclusion, accessibility, and equal opportunity.