Asset Resolution Specialist

The Role

The Kiavi Special Servicing Team is the primary point of contact for our customers after a loan is approved. Our goal is to provide the best mortgage experience for our customers and keep them coming back. As an Asset Resolution Specialist (ARS) with Kiavi you will be the point of contact for customers who need workout assistance on their loan(s). You’ll use strong negotiation and customer service skills to assist customers through workout plans to bring loans current and/or avoid default. You are also able to understand investor guidelines for mortgage modifications and explain these guidelines in a clear manner with customers.

Responsibilities

• The ARS manages a portfolio of loans in default and implements loss mitigation strategies, reviews and validates documents, and answers technical foreclosure questions from borrowers
• Analyzes work-out options based on financial impact for delinquent loans, including foreclosure, short sale, reinstatement, deed in lieu and delivers a proposal for the option that yields the best return for the investor
• Works closely with our investors to negotiate loss mitigation strategies
• Sets clear expectations with borrowers and other involved parties about loan status and communicating possible difficult decisions up to the final resolution