Assessment Services Specialist (Remote, US)

Why You'll Love This Role:

The Assessment Services team at Newsela works with strategic and key accounts supporting customer assessment needs end to end.

The Assessment Services Specialist is a hands-on individual contributor role focused on delivering high-quality assessment services to assigned accounts. You’ll work day-to-day with district and school stakeholders and help turn assessment expertise into real customer value.

What You'll Be Doing:

• Support implementation & onboarding. Help stand up Newsela’s assessment products for assigned accounts, including onboarding, configuration, and go-live support. Be the steady hand customers can count on during launch.
• Deliver ongoing advisory & support. Partner with customers to deepen their use of Newsela assessments. This may include score interpretation, surfacing additional assessment needs, data coaching, and usage reviews that drive renewal-worthy outcomes.
• Execute assessment migration & content work. Carry out assessment migration and content services for assigned accounts with attention to scope, quality, and timelines.
• Own your accounts. Manage your portfolio of customer engagements end-to-end: scope, schedule, communicate, and deliver. Escalate early when something needs help.
• Document and improve. Capture what works in playbooks, templates, and reusable artifacts so the team gets stronger with every engagement.
• Partner cross-functionally. Work side-by-side with Customer Service, Sales, Product, and Content. Be a reliable, easy-to-work-with teammate.
• Be a voice of the customer. Bring patterns and signal from your customer work back to the team. Evidence over anecdotes.

About You:

• A combination of 5+ years of experience in K-12 EdTech, assessment, and/or customer-facing professional services.
• An understanding of formative and/or interim assessments including