ASG - Customer Assistance Representative

Accountabilities:

• • Respond promptly and professionally to members requesting roadside assistance, providing reassurance and guidance throughout the interaction.
  • Assess customer situations, identify their location using mapping software, and determine the appropriate assistance required.
  • Dispatch authorized roadside service providers and coordinate support while maintaining a strong focus on customer safety.
  • Navigate multiple systems and applications simultaneously to document interactions, manage requests, and provide accurate information.
  • Communicate clearly with customers and service providers in both French and English.
  • Resolve customer questions and concerns with empathy, professionalism, and a positive attitude.
  • Maintain accurate records and follow established processes, service standards, and operational procedures.
  • Adapt to high-volume, fast-paced environments while maintaining accuracy and service quality.
  • Participate in paid virtual classroom training and ongoing role-specific learning.
  • Use approved technology and AI-enabled tools where applicable to support daily tasks, improve efficiency, and enhance decision-making.

  Requirements:

  • Must reside in Canada and be at least 18 years of age.
  • High school diploma or equivalent qualification.
  • At least 3 months of customer service experience.
  • Strong verbal and written communication skills in both French and English.
  • Comfortable working with Microsoft Office 365, Microsoft Teams, and Windows-based environments.
  • Ability to navigate multiple systems simultaneously and use Google Maps or similar mapping tools.
  • Strong problem-solving skills with the ability to assess situations and determine appropriate next steps.
  • Demonstrated empathy, adaptability, reliability, and a customer-focused mindset.
  • Ability to remain calm and professional when assisting customers in stressful or urgent situations.
  • Flexibility to work a variety of schedules, including evenings, nights, weekends, and other shifts as required.
  • For the work-from-home setup, a hardwired internet connection with minimum speeds of 10 Mbps download and 5 Mbps upload is required.
  • Must have access to a quiet, distraction-free workspace; webcam presence is required during training and production.

  Benefits:

  • Competitive hourly pay ranging from $15.55 to $19.90, depending on province of residence.
  • Fully remote work-from-home opportunity, helping reduce commuting time, costs, and stress.
  • Company-provided equipment, so you have the tools needed to perform the role.
  • Comprehensive medical, dental, life, and vision insurance.
  • Company-matched RRSP contribution.
  • Paid vacation time.
  • Complimentary roadside assistance membership.
  • Employee Assistance Program (EAP) and wellness resources.
  • Paid virtual classroom-style onboarding and ongoing job-specific training.
  • Supportive workplace culture focused on engagement, recognition, and employee development.
  • Full-time employment supporting an existing business operation.