Arrears Executive (Mortgage Litigation)

Job Title: Arrears Executive (Mortgage Litigation)
Working Pattern: 36.25 hours per week with contractual hours stated as Monday to Saturday between 8am to 7pm (with a 45-minute lunch break). Saturday shifts take place on the last Saturday of each month, from 9:00 AM to 12:00 PM, and are worked remotely from home. Working rota to be shared by Line Manager.
Salary: up to £37,000 and up to 20% bonus and benefit

💚 Shaping the future of sustainable digital banking 💚

Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.

People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.

Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.

Tandem is growing fast and helping to shape the future of sustainable banking.

Your team: Collaborators in change

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.

This is a key role focused on managing later arrears cases for motor finance and mortgages, ensuring that the fair treatment of customers is embedded within the Operations team, and consistently delivering fair customer outcomes. The successful candidate will be required to have strong litigation experience on secured loans, including experience with motor finance repossessions, with a proven ability to manage complex cases, make sound decisions, prepare court documentation, and identify the most appropriate exit strategies for each case.

The purpose of the role is to support the Operations Leaders by handling customers in financial difficulty.