Application Support Specialist- EMR

Key Responsibilities

• Consult with customers on EMR optimization efforts.
• Provide best practices to ensure customer success with the EMR.
• Perform complex configurations to improve workflow efficiencies.
• Provide an exceptional customer experience in every interaction.
• Provide training to client users during deployment to alleviate the training burden from the project team.
• Provide ongoing product education for existing customers.
• Escalate bug fixes to appropriate staff as needed.
• Take initiative to maximize opportunities for personal growth in product knowledge.
• Assist the deployment team with onboarding tasks.
• Requires up to 10% travel.

Required Qualifications

• Education: Must obtain applicable product certifications within 90 days of hire.
• Experience:
  • 2+ years of experience providing customer service/support to commercial clients.
  • Experience using and troubleshooting business applications.
  • Effective written and verbal communication skills.
• Skills:
  • Ability to clearly communicate with professional clients at all levels.
  • Strong organizational skills.
  • Oral presentation, training, and public speaking experience.
  • Proficiency in using MS Office Suite, internet, e-mail, and browser-based applications.

Why Join Us?

• Competitive compensation
• Comprehensive benefits package including medical/dental/vision insurance
• 401k with company match
• Unlimited Paid-Time off
• Quarterly bonus program
• Flexible work schedule
• Remote work