Application Support Specialist- EMR

About the Role

We are seeking a Product Specialist II to join our team. The ideal candidate will have a strong background in customer service, technical support, and business application troubleshooting. In this role, you will be responsible for providing application support to Enterprise Health/MIE customers across all product lines. You will serve as the central customer service contact for existing clients, answering questions, escalating priority issues, and providing ongoing training to users.

Key Responsibilities

• Consult with customers on EMR optimization efforts.
• Provide best practices to ensure customer success with the EMR.
• Perform complex configurations to improve workflow efficiencies.
• Provide an exceptional customer experience in every interaction.
• Provide training to client users during deployment to alleviate the training burden from the project team.
• Provide ongoing product education for existing customers.
• Escalate bug fixes to appropriate staff as needed.
• Take initiative to maximize opportunities for personal growth in product knowledge.
• Assist the deployment team with onboarding tasks.
• Requires up to 10% travel.

Required Qualifications

• Education: Must obtain applicable product certifications within 90 days of hire.
• Experience:
  • 2+ years of experience providing customer service/support to commercial clients.
  • Experience using and troubleshooting business applications.
  • Effective written and verbal communication skills.
• Skills:
  • Ability to clearly communicate with professional clients at all levels.
  • Strong organizational skills.
  • Oral presentation, training, and public speaking experience.
  • Proficiency in using MS Office Suite, internet, e-mail, and browser-based applications.

Why Join Us?

• Competitive compensation
• Comprehensive benefits package including medical/dental/vision insurance
• 401k with company match
• Unlimited Paid-Time off
• Quarterly bonus program
• Flexible work schedule
• Remote work