Analyst, Financial Benefits - Retirement

Who You Are

Do you love to problem solve issues for customers? Do you enjoy working cross-functionally to manage projects that have a large impact on operational processes? How would you like to be part of a fast growing team with the ability to learn and develop new skills.

We're helping people by providing them a world class benefits experience. Our retirement plan is a rapidly growing program at Justworks. Here you'll have the opportunity to help manage the day-to-day operations, interface with our partners, and help make a difference on how our program operates.

What You Will Work On

• Execute day-to-day operations as part of the Justworks Benefit, including:
• Conduct recurring daily, weekly, monthly and quarterly audits of system data and data from our partners
• Oversee daily incoming and outgoing file feeds to ensure the timely sharing of data
• Collaborate with team leads to triage any system bug investigation and own end to end remediation with engineering
• Communicate with our partner to relay issues and findings of audits
• Maintain partner and internal partner SLAs
• Assist the Sr. Analyst with completing regular billing and invoicing of contributions for our Benefit Partners
• Work with internal stakeholders including Product, Engineering, Legal, and Finance and external stakeholders including Benefit Partners when necessary to resolve escalated issues
• Own or assist the Sr. Analyst with any system bug investigation and remediation
• Gather and analyze customer benefits data and other sensitive information, utilizing SQL, Excel, and proprietary systems
• Identify and resolve errors and pain points in benefits operations using creative technical solutions
• Assist with executing regular filings and/or any additional regulatory duties
• Work cross-functionally with internal teams to ensure systems and procedures are updated accordingly
• Track, analyze and report on regular KPIs
• Create various operational tools and dashboards as needed
• Partner with other team members on various project work as needed
• QA any member data as needed
• Identify pain points in benefit operations and work with our Product and Engineering teams to improve systems and resolve issues
• Assist the Sr. Analyst in coordinating system implementation of new benefits features with Product and Engineering teams