Analista Experiência Serviços III

Accountabilities

• • Lead the control, analysis, and monitoring of the Services area's budget, providing visibility into deviations, efficiencies, and opportunities for financial optimization.
  • Conduct strategic planning activities and structure, implement, and monitor the area's OKRs.
  • Develop financial analyses, projections, feasibility studies, and operational assessments to support strategic decisions across company-owned stores and franchise operations.
  • Build executive presentations, performance reports, and management materials for strategic stakeholders and leadership.
  • Collaborate closely with store-channel training, communications, franchise, company-owned store, and other related teams to align priorities and initiatives.
  • Contribute to improving the in-store customer experience through initiatives focused on operational efficiency and financial feasibility.
  • Lead and support strategic projects within the planning function that contribute to greater efficiency and effectiveness of services in stores.
  • Identify business opportunities and translate operational challenges from stores and franchisees into practical, scalable solutions.
  • Monitor initiatives in testing or development phases, adapting plans based on results, feedback, and new learnings.

  Requirements

  • Availability to work on a temporary basis for 8 months.
  • Bachelor's degree in Business Administration, Engineering, Economics, or a related field.
  • Previous experience in planning or project management, particularly involving the design and implementation of new processes; retail experience is preferred.
  • Strong proficiency with Google Sheets and Google Presentations or equivalent spreadsheet and presentation tools.
  • Familiarity with Artificial Intelligence tools and their application to productivity, analysis, and business activities.
  • Experience preparing and presenting executive-level materials to strategic stakeholders and leadership.
  • Strong analytical capabilities, including the ability to build financial feasibility models, analyze margins, and interpret business performance.
  • Proven ability to influence cross-functional teams and negotiate deadlines, priorities, and deliverables in complex environments.
  • Autonomous, proactive, and solution-oriented profile, with the confidence to propose improvements and take ownership of initiatives.
  • Genuine interest in understanding the challenges faced by frontline teams, stores, and franchisees in order to develop practical and applicable solutions.
  • Resilience and adaptability, particularly when working on projects in testing phases where learnings may require frequent changes to the original plan.
  • Strong communication, collaboration, and stakeholder management skills.

  Benefits

  • Flexible medical and dental insurance plans.
  • Medication assistance and health allowance for family members.
  • Free psychotherapy sessions and 24/7 telemedicine.
  • Ongoing mental health, prevention, and vaccination programs.
  • Meal voucher or access to a local restaurant.
  • Food allowance, including an additional Christmas allowance.
  • Discounts of up to 40% across the group's beauty brands and ecosystem.
  • Gympass/TotalPass access to gyms and sports studios.
  • Home-office allowance for remote and hybrid work arrangements.
  • Birthday day off.
  • Pet health plan, partner discounts, and travel/accommodation programs.
  • Extended parental leave: 180 days for mothers and 120 days for fathers.
  • Support programs for parents of children with special needs and childcare/education assistance.
  • School-material allowance and child nutrition benefits.
  • Dedicated legal, psychological, and social support.
  • Private pension plan and life insurance.
  • Financial support in the event of parental loss and payroll-deductible loan options.
  • Transportation allowance and parking, depending on the work model.
  • Benefits are adapted according to role eligibility and work arrangement.
  • Fully remote work model.
  • Opportunity to contribute to strategic projects with broad operational and customer-experience impact.