Analista de Sistemas II

Accountabilities:

• • Map, design, develop, and implement end-to-end process automations integrating internal systems and corporate platforms.
  • Explore, prototype, and implement AI-powered solutions, including virtual agents, intelligent automations, and LLM integrations through APIs.
  • Support the operation, maintenance, evolution, and technical integration of systems and architectures.
  • Gather functional requirements and develop technical specifications for architecture, integrations, and code in partnership with business and technology teams.
  • Create and maintain detailed technical documentation, including architecture diagrams, integration maps, API contracts, and business rules.
  • Develop and execute functional, integration, and acceptance tests to validate solutions before production deployment.
  • Provide N3 technical support and participate in Incident, Problem, and Change Management processes, including ITIL and GMUD practices.
  • Monitor system and integration performance and availability using observability and monitoring tools.
  • Conduct root-cause analysis and contribute to the resolution of complex technical incidents.
  • Technically assess and monitor deliverables from external consultancies and technology providers, ensuring adherence to quality and technical standards.

  Requirements:

  • Bachelor's degree in Computer Science, Software Engineering, Information Systems, Systems Analysis and Development, or a related field.
  • Previous professional experience in software development, scripting, systems integration, or a comparable technical environment.
  • Practical experience applying or integrating Artificial Intelligence solutions, such as consuming AI APIs from providers like OpenAI or Claude, using AI frameworks, or implementing intelligent automation and AI-assisted development workflows.
  • Practical knowledge of relational and/or non-relational databases, including SQL/NoSQL queries and data manipulation.
  • Experience gathering technical requirements, documenting APIs and systems, and conducting root-cause analysis of complex incidents.
  • Knowledge of IT governance processes, ITIL practices, and Change Management (GMUD).
  • Strong logical reasoning, analytical thinking, and systems perspective for diagnosing and resolving technical problems.
  • Strong verbal and written communication skills, with the ability to collaborate effectively across engineering teams and business areas.
  • Ability to work collaboratively with internal technology teams, business stakeholders, consultants, and external vendors.
  • Nice to have: Experience with AI frameworks and practical knowledge of Oracle EBS or ERP integrations.
  • Nice to have: Familiarity with CI/CD pipelines, Git, and cloud environments such as AWS, Azure, or GCP.
  • Nice to have: Experience with monitoring and observability platforms such as Datadog, Dynatrace, or New Relic.

  Benefits:

  • Remote work model.
  • Flash meal and/or food allowance.
  • SulAmérica health and dental insurance.
  • Extended maternity and paternity leave.
  • Childcare assistance.
  • Wellhub and Zenklub partnerships supporting physical and mental well-being.
  • Education incentives and access to professional development opportunities.
  • Discounts on airline tickets.
  • Pet health insurance partnership.
  • Access to educational materials for employees' children.
  • Partnerships for MBA and postgraduate programs.
  • Inclusive and diverse work environment, with initiatives focused on equity, accessibility, and professional development.