Analista de Negócio e Implantação Pleno

Accountabilities:

• • Support the sustentation and operation of production processes, ensuring operational continuity, stability, and service quality.
  • Monitor production environments, verify processing activities, and execute established operational procedures accurately and consistently.
  • Receive, analyze, categorize, and manage incidents and service requests, using critical thinking to identify priorities and appropriate resolution paths.
  • Independently investigate and resolve operational incidents, escalating complex or high-impact issues when necessary.
  • Conduct root-cause analysis to identify recurring problems and contribute to corrective and preventive actions.
  • Identify and implement process and operational improvements that increase reliability, quality, and efficiency.
  • Interact with internal and external customers through Jira, Microsoft Teams, and email, ensuring clear communication and effective follow-up of requests.
  • Document procedures, resolutions, and operational knowledge to support standardized and repeatable processes.
  • Follow established ITIL, change-management, and quality-management practices, contributing to compliance with internal procedures and audit requirements.
  • Act as a technical reference within the team, sharing knowledge and supporting a culture of continuous improvement and operational excellence.

  Requirements

  • Previous experience in production support, systems operations, data operations, business systems, or a related technology environment.
  • Intermediate knowledge of Linux operating systems, particularly working with the command line.
  • Basic knowledge of SQL, with the ability to understand and execute queries for investigation and data analysis.
  • Familiarity with Shell Script and MySQL is desirable.
  • Knowledge of ITIL practices, change management, incident management, and root-cause analysis.
  • Understanding of quality-management principles and experience working within standardized processes is an advantage.
  • Strong written and verbal communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
  • Strong analytical and critical-thinking skills, particularly when interpreting system messages and categorizing incidents.
  • Proactive, organized, and results-oriented approach, with a strong sense of urgency and ownership.
  • Ability to work autonomously while collaborating effectively with a broader team.
  • Attention to detail and commitment to following operational procedures accurately and consistently.
  • Comfortable working in a structured, process-driven environment focused on quality and continuous improvement.

  Benefits

  • Opportunity to work in a people-focused and inclusive environment.
  • Professional development and opportunities for career growth.
  • Exposure to data, technology, systems operations, and large-scale business environments.
  • Structured processes and opportunities to develop expertise in operational excellence and quality management.
  • Collaborative environment with multidisciplinary teams and diverse areas of expertise.
  • Work-life balance initiatives designed to support professional and personal well-being.
  • Opportunity to contribute to continuous improvement and high-impact operational initiatives.
  • Inclusive workplace committed to equal opportunities and diversity.
  • Access to a culture focused on learning, innovation, and employee development