Analista de Customer Success & BI (Datacenter)

Accountabilities:

• • Lead the onboarding of new clients into the Datacenter platform, including access management, integrations, visual identity, variable and goal configuration, and initial reporting presentations.
  • Apply the onboarding and data-maintenance process across the existing client portfolio, prioritizing accounts with low platform adoption and following up with media and BI teams to keep information current.
  • Transform and reconcile control spreadsheets, including taxonomy and media plans, into the formats required for Datacenter imports using established BI workflows.
  • Act as the primary point of contact for client and internal requests, suggestions, bugs, and platform improvements.
  • Independently implement configuration adjustments that are within the platform's capabilities and escalate development-dependent requirements to the technical team.
  • Maintain visibility over requests and improvements, helping prioritize the backlog and monitor deadlines and delivery alongside BI and Media leadership.
  • Support continuous improvement of platform adoption, data quality, reporting processes, and client experience.
  • Use AI tools to streamline automations, adjust configurations, and work with data logic without needing to develop solutions entirely from scratch.

  Requirements:

  • Previous experience in BI, media data, data operations, or agency environments.
  • Advanced proficiency in Excel and/or Google Sheets.
  • Working knowledge of paid media platforms such as Meta Ads and Google Ads, with an understanding of GA4 and GTM concepts.
  • Ability to execute independently, resolving configuration and operational issues within available tools while appropriately escalating more complex technical requirements.
  • Strong Customer Success mindset, with clear communication, organization, follow-up, and the ability to request information or deadlines constructively.
  • Strong analytical and problem-solving skills, with attention to data accuracy and process consistency.
  • Ability to manage priorities, track deliverables, and collaborate with senior stakeholders in a project environment.
  • Practical experience using AI tools such as Claude, ChatGPT, Lovable, or similar platforms to support automation, configuration, and data-related tasks.
  • Experience in a performance marketing agency is a plus.
  • Familiarity with BI platforms such as Looker Studio or Power BI is desirable.
  • Demonstrated use of Artificial Intelligence in professional workflows is an advantage.

  Benefits:

  • Fully remote work opportunity.
  • High degree of autonomy in executing services and managing day-to-day responsibilities.
  • Access to a professional development knowledge program at no additional cost.
  • Health and emotional well-being support through an online healthcare and wellness platform, including monthly psychology and nutrition consultations.
  • Access to a corporate fitness and wellness platform.
  • 23 paid business days of annual break, arranged throughout the year.
  • Opportunity to work at the intersection of BI, Customer Success, media performance, automation, and Artificial Intelligence.