Ambassador Coordinator

Ambassador Management

Ambassador Program Strategy & Growth

• Own and scale the Independent Women Ambassador Program, integrating ambassadors across departments to support organizational objectives (high-performing, results-driven)
• Lead proactive prospecting, pipeline development, and recruitment to grow the ambassador network with high-quality, mission-aligned individuals
• Develop and refine program guidelines, incentives, and training to ensure a best-in-class ambassador experience
• Create a sought-after program with clear processes, KPIs, goals, and measurable outcomes
• Lead ambassador onboarding, integration, and long-term engagement strategies

Relationship Management & Communications

• Serve as the primary liaison between ambassadors and the organization, building strong, authentic relationships
• Facilitate consistent ambassador communications (weekly group and individual outreach), including messaging, opportunities, and campaign alignment
• Equip ambassadors with timely talking points, creative assets, and engagement opportunities to amplify campaigns
• Maintain open lines of communication, gathering feedback and ensuring ambassador satisfaction
• Foster a culture where ambassadors feel like an extension of the team—energized, informed, and activated

Salesforce & Data Management

• Utilize Salesforce CRM to track, manage, and report on ambassador recruitment, engagement, and activity
• Ensure all ambassador interactions, participation, and performance metrics are accurately recorded and maintained
• Develop dashboards and reporting systems to measure program success, engagement rates, and overall impact
• Analyze data to inform strategy, optimize performance, and identify growth opportunities

Program Operations & Performance Tracking

• Monitor and report on ambassador impact, including engagement metrics, campaign participation, and success stories
• Collaborate cross-functionally with marketing, media, policy, and operations teams to align ambassador efforts with broader initiatives
• Provide ambassadors with resources, tools, and support to effectively represent the brand
• Recognize and reward top-performing ambassadors to maintain motivation and retention

Events & Experiential Support

• Support the planning, coordination