Alumni Relationship Manager

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey.

Our impact thus far:

• 347k+ graduates since 2020
• 257k youth in work
• 31k youth starting own ventures
• 60k youth in jobs created by entrepreneurs

Role Summary

The Relationship Manager plays a critical role in building and maintaining strong relationships with our alumni community. As the primary point of contact for graduates, you’ll ensure every alumnus feels supported, heard, and guided in their professional journey. You’ll also contribute to the broader mission of increasing employability, fostering engagement, and strengthening the impact of the ALX community across Africa.

This role requires fluency in both English and French, as you will be engaging with alumni across multiple African regions, including Francophone countries.

Specific Responsibilities

• Serve as the main point of contact for alumni in your assigned region, providing personalised guidance and support.
• Conduct one-on-one calls and group sessions to assess alumni needs, track career progress, and identify opportunities for growth or re-enrolment.
• Capture insights and feedback from alumni interactions to inform product, data, and program teams.
• Collaborate closely with Community Managers, General Managers, and the central Relationship Management team to ensure a consistent alumni experience.
• Manage CRM records diligently, ensuring data accuracy on alumni profiles, call outcomes, and employment updates.
• Support job-readiness, re-enrolment, and community activation initiatives within your assigned city or region.