AI Transformation Strategist

About the Role

A NiCE AI Transformation Strategist sits at the intersection of enterprise strategy and hands-on AI agent delivery. You will primarily engage at the VP and Director level — with CX, Operations, Technology, and Digital leaders — to define transformation priorities and drive execution, while maintaining the executive fluency to contribute credibly in C-suite conversations when required.

Core Mandate

Partner with VP and Director-level leaders across CX, Operations, and Technology to define and execute AI-first transformation programs while directly building the agentic experiences that make that transformation real, leveraging NiCE's full platform to automate service, augment the workforce, and deliver intelligent experiences at enterprise scale.

Key Responsibilities

• Engage with VP and Director-level leaders to understand transformation priorities
• Drive execution of AI-first transformation programs
• Move fluidly between strategic advisory and agent development
• Combine structured problem-solving, conversational design, and customer insight
• Build agentic experiences that enable transformation