AI Tool Support Engineer

We are seeking an AI Tool Support Engineer for an AI-powered coding assistant that leverages Large Language Models (LLMs) to help developers write code more efficiently and accurately. In this role, you will work with the Lead Engineer on enabling model services, configuring IAM policies, supporting vendor platforms, and providing T1/T2 helpdesk support through the IT Helpdesk. This position requires strong AWS expertise, security knowledge, and excellent customer support skills.

The Work

• Enable Model Services, IAM Configurations, Vendor Platform Support
• T1/T2 AFS IT Helpdesk Support and Inquiries
• White glove Application services (SCRM requests, Architecture/Design help, App change management, etc.)

What you need

Customer Support & Service (Intermediate)

• Helpdesk ticketing systems (ServiceNow, Jira Service Management, Zendesk)
• T1/T2 support methodologies and escalation procedures
• Customer service best practices and SLA management
• Issue tracking, documentation, and resolution

Communication & Content Management (Intermediate)

• Technical writing and documentation
• Content management systems (SharePoint, Confluence, WordPress)
• Email marketing and newsletter platforms
• Stakeholder communication and relationship management

AI Coding Assistant Knowledge (Intermediate)

• Understanding of AI code generation tools and workflows
• Developer tools and IDE environments
• Common coding assistant use cases and limitations
• Basic troubleshooting of AI-generated code

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$64,000

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$124,200 USD