AI Solutions Manager
About the role
Role Overview
We're looking for a passionate and proactive AI Solutions Manager to join our growing team at Hatch. You'll be responsible for delivering AI agents end to end—from discovery and configuration through launch and iteration—helping customers succeed on Hatch's AI platform.
You'll work closely with high-value customers and internal teams to translate complex requirements into clear agent behaviors, workflows, and configurations, ensuring what we ship actually solves real problems. This role is hands-on: you'll be deeply involved in agent setup, testing, tuning, and launch readiness, while feeding concrete learnings back into Product.
This is a high-ownership, cross-functional role at the heart of Hatch's customer journey. We're looking for someone who thrives in ambiguity, takes pride in delivery, and enjoys turning messy customer problems into reliable, scalable AI solutions.
What you'll do
- Own the end-to-end delivery of AI agents, from scoping and requirements through launch, validation, and iteration
- Define agent workflows, prompts, and behaviors that meet real customer needs and operate reliably in production
- Work hands-on in agent configuration, testing, and tuning to ensure quality before and after launch
- Lead delivery-focused customer engagements, including discovery, solution walkthroughs, and launch readiness
- Monitor live agent performance and customer feedback, driving fast, pragmatic improvements
- Obsess over business KPIs and ensure successful outcomes