AI Solutions Lead, Operations
About the role
AI Solutions Lead, Operations
iFIT is looking for its first AI Solutions Lead embedded inside Operations. This is a builder role for someone who has seen how operations actually work and has the technical depth to fix what is broken using AI. You will sit inside four Ops functions: Distribution, Logistics, Purchasing, Member Care, and Supply Chain, identifying the highest-value automation opportunities and owning the solution from discovery through delivery.
You will work directly with the COO and functional leaders to understand the current state of legacy IT systems (CRM, ERP), then design and build the bridges, automations, and AI-powered workflows that remove friction, reduce manual effort, and create measurable operational leverage. This is not a consulting engagement. This is an opportunity to invent AI enabled tools that will enable Operations and Supply Chain to reach greater levels of efficiency and customer satisfaction.
What You Will Own
- Embed with each Ops function to identify and prioritize AI and automation opportunities with real business impact
- Audit current workflows across SAP, Salesforce, and other enterprise systems to identify integration gaps and manual processes ripe for automation
- Design, build, and deploy AI-powered tools and automated workflows leverage AI tools
- Develop a point of view on the AI tool landscape and make recommendations to operational and executive leadership on what to adopt, build, or avoid
- Document processes before and after implementation so gains are measurable and defensible at the executive level
- Translate complex technical solutions into plain language that operations leaders and frontline managers can understand and adopt
- Work and lead Operations cross-functional tiger teams
- Build the foundation for a scalable AI practice within Operations as the work grows
What You Bring
We are not prescribing a specific number of years of experience. We are looking for demonstrated outcomes. The right candidate can show us something they built, explain the problem it solved, and tell us what the result was.
You are the right fit if you can say yes to all of these:
- You have worked alongside an operational environment
- You have built or implemented an automation or AI-powered tool that is currently in use somewhere, not just a proof of concept
- You write code. Python, JavaScript, or a similar language at a working level. You are not afraid to build from scratch when the situation calls for it
- You have worked with or around enterprise systems like SAP, Salesforce, call management tools, or similar platforms at a configuration or integration level
- You can walk into a broken process, identify the real problem underneath the symptoms, and propose a solution without waiting to be told what to do
- You communicate clearly. You can explain what you built and why it matters to someone who has never written a line of code