AI Solution Strategist

About the Role

You'll operate at the crossroads of AI product strategy, pre-sales and customer success. Work hand-in-hand with Product Managers and Engineers, and go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions. The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution.

How You'll Make an Impact

• Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives
• Convert business requirements into well-designed, high-performing AI agents
• Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective
• Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle
• Shape agent behavior through conversational design, product intuition, and performance