AI Presales & Delivery Lead

Accountabilities

• • Serve as the lead presales subject matter expert for AI and product-build engagements, shaping early prospect and customer conversations and establishing the technical direction for opportunities.
  • Lead customer discovery and scoping sessions, translate business challenges into technical requirements, develop cost models, and align estimates with delivery and P&L leadership.
  • Develop high-quality proposals and Statements of Work for AI engagements, maintaining appropriate scope, pricing, and margin discipline.
  • Coordinate technical subject matter experts, including AI and software architects, data engineers, and product leaders, for customer-facing discussions and solution development.
  • Lead internal and customer kickoff sessions to establish clear objectives, scope, responsibilities, timelines, and success criteria.
  • Translate customer business challenges into practical, scalable AI solutions while clearly communicating expected business value, outcomes, and ROI.
  • Act as delivery lead for product-oriented assessments and Proofs of Concept, overseeing the creation of presentations, reports, roadmaps, recommendations, and other client deliverables.
  • Oversee AI project execution from initiation through delivery, ensuring projects remain aligned with timelines, budgets, quality expectations, and agreed business outcomes.
  • Partner with Client Partners and Project Managers to identify risks, resolve delivery challenges, manage dependencies, and proactively communicate with customers.
  • Maintain a high-quality and consistent customer experience through strong communication, structured problem solving, and delivery excellence.
  • Lead a significant share of AI pursuits and billable projects while helping improve presales conversion, delivery efficiency, and overall portfolio profitability.
  • Identify opportunities to accelerate the transition from assessments and PoCs into implementation engagements and uncover cross-functional opportunities for broader client relationships.
  • Recommend and implement improvements to presales and delivery processes, helping scale AI services efficiently across international markets.
  • Build strong relationships with Sales, Client Partners, Software, AI, and delivery leadership while becoming a trusted technical and commercial partner for AI engagements.
  • Contribute to the growth of the AI portfolio by supporting revenue expansion, cross-business opportunities, customer satisfaction, and long-term account development.

  Requirements

  • 5+ years of experience in AI/ML solutioning, product development, or related technical services, with experience spanning both presales and delivery within a professional services environment.
  • At least 1 year of experience developing Levels of Effort (LOEs) and Statements of Work for AI Proofs of Concept, with AWS experience strongly preferred.
  • 2+ years of customer-facing presales experience working with North American clients.
  • Demonstrated success in solution design, technical presales, customer discovery, and delivery of AI or software engagements.
  • Experience managing 10 or more concurrent projects, sales pursuits, or a comparable portfolio of complex workstreams.
  • Strong technical foundation across cloud-native architectures, AI/ML frameworks, data engineering, and modern software development practices.
  • Experience working with distributed teams and stakeholders in a fast-paced, high-growth technology or professional services environment.
  • Strong understanding of AI/ML technologies and the ability to translate technical concepts into clear business value and practical customer solutions.
  • Excellent commercial and analytical judgment, with the ability to balance customer outcomes, technical feasibility, delivery requirements, and profitability.
  • Highly adaptable and comfortable switching rapidly between presales opportunities, active projects, customer conversations, and internal priorities.
  • Strong ownership and accountability, with the ability to independently drive cross-functional initiatives from ambiguity to completion.
  • High energy, enthusiasm, curiosity, and a genuine passion for technology and continuous learning.
  • Highly responsive and proactive communication style, with the ability to build credibility with technical teams, executives, customers, and business stakeholders.
  • Strong organizational skills and the ability to prioritize competing demands while maintaining quality and customer focus.

  Benefits

  • Opportunity to lead and shape a growing AI portfolio across North American and international markets.
  • Exposure to cutting-edge AI, machine learning, cloud, data engineering, and modern software technologies.
  • Opportunity to work closely with AWS partners, enterprise customers, technical specialists, and senior business leaders.
  • Significant ownership across both presales and delivery, providing broad exposure to the full lifecycle of AI engagements.
  • Opportunity to influence AI business strategy, delivery processes, profitability, and growth.
  • International collaboration with distributed teams across multiple markets.
  • Career growth opportunities within a high-growth technology services environment.
  • Opportunity to contribute directly to measurable business outcomes, including AI revenue growth, customer satisfaction, and expansion into broader engagements.
  • A dynamic environment focused on continuous learning, innovation, and solving complex customer challenges.