AI Automation Specialist - Public Trust/Secret Clearance

About the Role

USPS is seeking an experienced Automation Specialist with strong automation skills to join a dynamic team. You will be responsible for designing, developing, and implementing AI-driven systems to automate complex business processes using Postal tools. This includes Robotic Process Automation (RPA), Machine Learning (ML), and Natural Language Processing (NLP).

The role demands expertise in system architecture, workflow design, writing code/scripts, and building processes using Postal tools in a hybrid on-prem Windows/Unix/Linux and cloud-based environment. You will collaborate across CISO Security and CIO teams to automate workflows, ensure data integrity and accuracy, and support mission-critical operations.

Occasional off-hours or weekend efforts may be needed for automation implementation, maintenance, upgrades, and support.

Responsibilities

• Solution Design & Development: Create, configure, and deploy automated systems combining AI, machine learning, RPA bots, Microsoft Power Tools, Databricks, and Splunk.
• Process Analysis: Understand and analyze repetitive, time-consuming business processes to determine the recommended automation solution using Postal tools.
• Technical Implementation: Write and update code, build custom scripts, integrate AI models into existing infrastructure such as Splunk, Databricks, ServiceNow, and Microsoft Power Tools.
• Maintenance & Troubleshooting: Monitor and optimize automation performance, troubleshoot errors, and ensure system scalability.
• Collaboration: Work with IT and CISO stakeholders to define key performance indicators (KPIs) and align automation with organizational goals.

Requirements

• 5+ years of experience specifically in automation/AI-related work
• Proficiency in scripting, Python, AND (Java, OR R)
• Experience with AI/ML libraries, low-code/no-code tools, Microsoft Power Tools, Splunk, Databricks, SharePoint, Okta automation, ServiceNow ticket generation, cloud platforms (AWS, GCP, Azure), AND a Robotic Process Automation (RPA) platform
• Ability to analyze large datasets using multiple tools to uncover patterns for process optimization; ability to analyze and troubleshoot complex data ingestion and parsing issues
• Knowledge of Business Process Management (BPM) and workflow optimization
• Bachelor's degree in Computer Science, IT, a related field, OR 10 years of equivalent experience
• Exposure to network security or cybersecurity
• Active Public Trust / Secret Clearance required