Agentforce Salesforce Scrum Master

Accountabilities

• • Facilitate core Scrum ceremonies, including sprint planning, daily standups, sprint reviews, and retrospectives, for development teams and government stakeholders.
  • Maintain and manage the sprint backlog in coordination with the Product Owner, ensuring priorities are clear and aligned with delivery objectives.
  • Track team performance, velocity, sprint progress, and other delivery metrics, providing clear status reporting to relevant stakeholders.
  • Identify, track, escalate, and remove impediments that could affect team productivity or delivery timelines.
  • Facilitate communication between Salesforce development teams, government stakeholders, and external mission partners regarding processes, changes, risks, dependencies, and delivery status.
  • Coach team members and stakeholders on Agile and Scrum practices while encouraging continuous improvement.
  • Coordinate cross-team dependencies and readiness activities involving Salesforce platforms, integrations, Data Cloud, integration procedures, and CI/CD gates.
  • Support technical planning and story estimation by applying knowledge of Salesforce and Agentforce delivery environments.
  • Help ensure effective coordination across new development, enhancements, and ongoing support activities.
  • Prepare and maintain relevant technical and delivery documentation, including requirements, user stories, help documentation, and job aids.
  • Identify opportunities to improve Agile delivery processes, team collaboration, transparency, and overall delivery performance.
  • Perform additional responsibilities as assigned.
  • This position does not include direct supervisory or management authority.

  Requirements

  • Bachelor’s degree in Information Systems, Engineering, Business, or a closely related discipline.
  • Advanced Agile certification such as ICP-ACC, CSP, SASM, or PMI-ACP.
  • 7–10 years of experience working as a Scrum Master in fast-paced, complex enterprise environments across multiple project types, including new development, enhancements, and support.
  • At least 3 years of recent experience working in an Agile development environment.
  • U.S. citizenship and the ability to obtain and maintain a U.S. government Secret security clearance.
  • Ability to successfully complete required background investigations and drug screening.
  • Familiarity with Salesforce delivery environments and Agentforce or OmniStudio projects is preferred.
  • Sufficient Salesforce and Agentforce knowledge to facilitate technical planning, story estimation, and delivery coordination.
  • Experience supporting government or public sector programs is preferred.
  • Strong working knowledge of Agile methodologies and the Scrum framework.
  • Excellent analytical, critical-thinking, and problem-solving skills.
  • Strong ability to establish priorities, manage multiple tasks, and coordinate competing deadlines.
  • Excellent verbal, written, interpersonal, and organizational communication skills.
  • Experience creating technical documentation, requirements, user stories, help documentation, and job aids.
  • Proficiency with Microsoft Office tools, including Excel, Visio, and PowerPoint.
  • Strong customer-service orientation, reliability, attention to detail, and independent drive.
  • Ability to work accurately and meet deadlines in a complex, stakeholder-driven environment.

  Benefits

  • Estimated annual salary of $100,000–$120,000 USD, with compensation based on experience.
  • Full-time employment.
  • Medical, dental, and vision benefits.
  • 401(k) plan.
  • Additional benefits may be available as part of the full-time benefits package.
  • Opportunity to contribute to a mission-critical public sector technology program.
  • Exposure to Salesforce, Agentforce, Agile delivery, cloud and integration technologies, and complex enterprise environments.
  • Opportunity to work with government stakeholders and cross-functional technical teams.
  • Position is subject to contract award and is being recruited as an anticipated future need.
  • Requires U.S. citizenship and Secret Clearance eligibility.