AE/Sr AE, Expansion

Responsibilities:

• Build and sustain robust, enduring relationships with customers, ensuring open communication about the progress of initiatives. Develop new business with existing clients and pinpoint areas for improvement.
• Identify upselling and cross-selling opportunities to grow enterprise accounts and craft bespoke proposals to address individual client goals. Monitor key account metrics to shape and forecast sales strategies, and collaborate with the marketing team to launch client-focused campaigns. Keep a pulse on competitor activities and market trends to guide strategic planning.
• Lead and conclude contract negotiations with clients, focusing on terms, pricing, and payment schedules that benefit both parties. Collaborate with account team members to align contract specifics with customer service objectives, and regularly review and adapt contracts to reflect customer feedback and market changes.
• Analyze client account performance data to produce detailed reports and provide stakeholders with actionable insights. Communicate key performance trends to inform and guide decision-making.

Requirements and skills:

• 5+ years in enterprise account management experience for enterprise accounts
• Skill in crafting and evaluating business proposals
• Ability to monitor sales trends and perform sales forecasting
• Adept at identifying upselling and cross-selling opportunities
• Expertise in mapping customer structure and engaging with different stakeholders
• Capability to develop and maintain key account metrics
• Track record of growing enterprise account portfolios
• History of achieving or exceeding sales targets
• Evidence of proficient customer relationship management and retention
• Experience in developing and implementing strategic sales plans