Admissions Coordinators

Position

Admissions Coordinator

Work Environment

Remote or Hybrid Position in Denver Administrative Office (Candidates ideally live in CO, MD, or VA)

Schedules Available

Tuesday to Saturday - 8:30am to 5:00pm or Thursday to Monday - 10:30am to 7:00pm

Compensation

$26 - $30 per hour dependent on experience. Position is also eligible to participate in the Incentive Compensation Program which is achieved based on meeting or exceeding specific performance and quality metrics.

About The Role

The Admissions Coordinator serves as a key member of our admissions team, supporting individuals and families seeking life-changing treatment. This role is responsible for managing professional referrals, engaging with clients, and guiding families through the admissions process. The Admissions Coordinator ensures a smooth transition into care, balancing client advocacy and operational efficiency in a fast-paced admissions environment.

Success in this role is measured by conversion rates, family experience, response times, and overall admissions performance. This position requires high-level communication, behavioral health expertise, and a data-driven approach to meet and exceed key performance indicators (KPIs).

Key Responsibilities

Client Engagement & Admissions Process

• Serve as the first point of contact for individuals and families seeking care.
• Build rapport, assess needs, and provide expert guidance through the admissions journey.
• Process inbound calls, web form submissions, and live chats with efficiency, empathy, and professionalism.
• Clearly communicate treatment options, financial details, and next steps to prospective clients.

Professional Referral & Business Development Support

• Collaborate with business development and outreach teams to manage incoming referrals.
• Maintain strong relationships with referral sources, ensuring seamless handoffs and follow-ups.
• Act as a trusted resource for clinicians, providers, and community partners.

Insurance Verification & Financial Coordination

• Verify insurance benefits, coordinate payment plans, and explain financial options to clients.
• Work closely with billing and finance teams to streamline payment processes.

Performance & Operational Excellence

• Meet and exceed admissions KPIs, including conversion rates, response times, and client satisfaction metrics.
• Regularly participate in coaching sessions, team meetings, and performance reviews to optimize results.
• Maintain accurate documentation in CRM systems (Salesforce), medical records, and billing software.

Education Requirements

A bachelor's degree in marketing and/or behavioral health science is preferred.

Experience Requirements

• 3+ years of experience in behavioral health admissions (inpatient, residential, PHP, IOP preferred).
• Strong call center, client engagement, or healthcare sales experience.
• High-level communication, objection-handling, and relationship-building skills.
• Experience meeting and exceeding monthly KPIs in a fast-paced admissions environment.
• Proficiency in CRM systems (Salesforce), EMRs, and Office Suite.
• Typing speed of 50+ WPM while engaging in client conversations.

Other Requirements

Candidates applying for this position should be aware that an offer of employment is contingent upon successful completion of a background check and drug screening.