Admissions Coordinators

About The Role

The Admissions Coordinator serves as a key member of our admissions team, supporting individuals and families seeking life-changing treatment. This role is responsible for managing professional referrals, engaging with clients, and guiding families through the admissions process. The Admissions Coordinator ensures a smooth transition into care, balancing client advocacy and operational efficiency in a fast-paced admissions environment.

Success in this role is measured by conversion rates, family experience, response times, and overall admissions performance. This position requires high-level communication, behavioral health expertise, and a data-driven approach to meet and exceed key performance indicators (KPIs).

Key Responsibilities

Client Engagement & Admissions Process

• Serve as the first point of contact for individuals and families seeking care.
• Build rapport, assess needs, and provide expert guidance through the admissions journey.
• Process inbound calls, web form submissions, and live chats with efficiency, empathy, and professionalism.
• Clearly communicate treatment options, financial details, and next steps to prospective clients.

Professional Referral & Business Development Support

• Collaborate with business development and outreach teams to manage incoming referrals.
• Maintain strong relationships with referral sources, ensuring seamless handoffs and follow-ups.
• Act as a trusted resource for clinicians, providers, and community partners.

Insurance Verification & Financial Coordination

• Verify insurance benefits, coordinate payment plans, and explain financial options to clients.
• Work closely with billing and finance teams to streamline payment processes.

Performance & Operational Excellence

• Meet and exceed admissions KPIs, including conversion rates, response times, and client satisfaction metrics.
• Regularly participate in coaching sessions, team meetings, and performance reviews to optimize results.
• Maintain accurate documentation in CRM systems (Salesforce), medical records, and billing software.

Education Requirements

• A bachelor's degree in marketing and/or behavioral health science is preferred.

Experience Requirements

• 3+ years of experience in behavioral health admissions (inpatient, residential, PHP, IOP preferred).
• Strong call center, client engagement, or healthcare sales experience.
• High-level communication, objection-handling, and relationship-building skills.
• Experience meeting and exceeding monthly KPIs in a fast-paced admissions environment.
• Proficiency in CRM systems (Salesforce), EMRs, and Office Suite.
• Typing speed of 50+ WPM while engaging in client conversations.