Admissions Consultant | Telehealth

About Affect

Affect is transforming addiction treatment through an innovative, evidence-based digital program. We specialize in treating substance use disorders, such as opioid use disorder, stimulant use disorders, alcohol use disorder, and cannabis use disorder and we have expanded our services to include high-quality, accessible mental health. By combining mobile technology, counseling, and coordinated medical care, we empower our Members to reclaim their lives in recovery.

About the Role

Treatment Consultants are responsible for swiftly responding to interested potential members and scheduling intake appointments with the Affect clinical team for assessment. The Admissions Team meets members where they are in their journey and supports their success by providing education about our programs, diligent follow-up, scheduling and tech support, and more.

Responsibilities

• Manage your daily schedule with a sense of urgency to support a high volume of inbound phone calls, text messages, and emails.
• Achieve individual goals and contribute towards team goals. Individual and team goals are designed to meet our corporate enrollment goals and ensure quality communications in every interaction.
• Demonstrate knowledge of enrollment criteria to correctly identify who is a good candidate for our program, assist potential member needs, and ensure all requests are followed through and completed.
• Use motivational interviewing (MI) techniques to determine each caller's readiness and encourage intake appointment attendance.
• Schedule initial intake appointments using an Electronic Health Record (EHR) and other internally-built software tools.
• Facilitate seamless intake appointment; coordinating with counselors and other clinical staff as necessary.
• Contribute to the growth of the team by suggesting improvements in operations, messaging, or strategy.
• Perform other duties as assigned.

Requirements

• We value the power of recovery! This is a great role for someone personally in recovery, we require 2+ years of consistent recovery to be able to properly support Affect potential members. Alternatively, we require experience working in behavioral health (prior Admissions roles a plus!). We would love to hear about why you are passionate about supporting people in their recovery or mental health journey in your cover letter.
• Previous work experience where you were goal-driven and were able to consistently meet and exceed your goals.
• High school diploma or higher education preferred.
• Reliable high-speed home internet.
• Exceptional customer service skills and the ability to build positive relationships with people.
• Excellent written, presentation, communication, and analytical skills. You will be expected to compose ad hoc texts/emails to potential members as part of this role.
• Attention to detail, ability to juggle multiple priorities, and can work in an environment where change is frequent.
• Committed to a high ethical standard in everything you do, working collaboratively with providers, Member Care team, and other professional colleagues.
• Excitement about working at an early-stage company where the opportunity for impact is high.