Admissions Call Center Representative

Training Tomorrow's Technicians to Become Skilled, Employable, and Essential

At Cotulla Education, home to the Aviation Institute of Maintenance, Centura College, Tidewater Tech, and American Lineman College, we are dedicated to transforming lives through hands-on, career-focused education. Our mission is to empower students to achieve their professional dreams in high-demand fields like aviation, healthcare, information technology, and skilled trades.

About the Role

We are seeking a Student Support Representative to join our corporate admissions team in a high-volume, dialer-based call center environment. This role is focused on connecting with prospective students quickly and efficiently, providing initial information, and transferring qualified inquiries to campus admissions teams. You are not responsible for guiding students through the full enrollment process—instead, your success is measured by call activity, quality, and successful handoffs.

What You’ll Do

• Handle a high volume of outbound and inbound calls daily using an automated dialer system
• Connect with new prospective students and provide clear, concise program information
• Transfer qualified prospects to campus admissions teams in real time
• Schedule appointments when campus staff are unavailable
• Follow a defined call flow and quality standards (no strict script, but structured expectations)
• Accurately log call activity and outcomes in internal systems
• Maintain a consistent pace of calls and productivity throughout the day
• Collaborate with team members and leadership to meet performance goals

How You’ll Be Measured

• Call volume and activity per hour
• Transfer rates to campus teams
• Appointment scheduling and attendance
• Monthly call quality scores
• Adherence to call flow and process

What We’re Looking For

Required:

• Strong phone presence and communication skills
• Previous call center, dialer experience, or admissions experience
• Ability to work in a high-volume, metrics-driven environment with a distraction free professional environment
• Comfortable being on the phone for the majority of the workday