Administrative Agent

Primary Duties

The Administrative Assistant is a role supporting client transactions in the group life and disability sector of an Insurance company.

Primary Tasks and Responsibilities

• Upload documents to member files
• Enter data into member files
• Generate barcodes to catalog documents
• Perform all other tasks related to sorting information relevant to members
• Critical evaluation of received data to identify errors, inconsistencies, and omissions
• Meet productivity standards according to the learning curve
• Navigate through our various tools and validate the feasibility of the transaction
• Assist and carry out special projects as requested by a direct supervisor or team leader.
• Other duties as assigned.

Competencies

• Strong, clear and effective English and French written and verbal communication skills
• Attention to detail and accuracy.
• Exceptional team spirit and proactivity
• Exceptional time management and multitasking abilities.
• Remaining positive and persistent
• Good organizational skills
• Ability to work in a team.
• Flexible, reliable and trustworthy.
• Time management skills to multitask and adhere to SLAs.
• Analytical mindset

Required Education & Experience

• High school diploma or equivalent
• Administrative experience: 1 year (preferred)
• User experience with good working knowledge of the Office Suite
• Comfortable with technology
• Good typing speed (speed and accuracy)